Senior Mortgage & Protection Manager (Fintech)

TL;DR

Senior Mortgage & Protection Manager (Fintech): Leading teams to deliver responsible mortgage and protection customer experiences with an accent on compliance and customer-centric growth. Focus on coaching leaders and advisers, simplifying customer journeys, and ensuring strict adherence to risk and conduct standards.

Location: Remote within the UK with occasional travel to offices in Belfast, Birmingham, Bristol, Glasgow, Halifax, Leeds, or Manchester

Salary: £78,098 - £91,880

Company

One of the UK's leading financial institutions transforming the future of finance for its customers.

What you will do

• Lead mortgage and protection teams to deliver compliant, responsible, and value-added customer experiences.
• Coach and develop leaders and advisers to improve customer relationship management and performance.
• Collaborate with Consumer Growth performance teams and business partners to land priorities at pace.
• Utilize data and market insights to simplify customer journeys and improve overall outcomes.
• Maintain high accountability for risk and conduct, embedding a customer-obsessed culture.

Requirements

• 6+ years of experience leading mortgage and protection teams within a regulated financial services environment.
• Proven ability to lead and develop teams through coaching and performance management.
• Strong track record of ensuring fair and compliant customer outcomes in highly regulated sectors.
• Ability to use data and storytelling to influence decisions and meet commercial objectives.
• Must be based in the United Kingdom.

Nice to have

• Experience working with digital or AI-enabled capabilities to enhance team performance.
• Experience contributing to the delivery of commercial plans through execution leadership.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 30 days’ holiday in addition to bank holidays.
• Tailored lifestyle benefits, including discounted shopping.
• Comprehensive wellbeing initiatives and generous parental leave policies.