AV Associate

Location: New York City, United States; onsite and in-office. Discretionary work from home may be available at the manager's discretion.

Salary: $65,000–$81,000 per year base pay for candidates based in the United States. Expected OTE is $72,000–$90,000 per year including bonus or commission.

Company

hirify.global provides a customer engagement platform that helps brands deliver personalized, cross-channel customer experiences using messaging, journey orchestration, and AI-powered decisioning.

What you will do

• Provide technical support for audiovisual infrastructure across the organization.
• Set up, test, operate, and maintain AV systems for meetings, executive presentations, conferences, and corporate events.
• Install, configure, test, calibrate, and optimize displays, audio systems, control systems, and video conferencing solutions.
• Create and review maintenance schedules, troubleshooting guides, runbooks, system schematics, drawings, and technical documentation.
• Manage AV-related tickets, the AV calendar, and equipment inventory.
• Collaborate with stakeholders, the Service Desk team, and AV engineers; occasional travel may be required.

Requirements

• Associate’s or Bachelor’s degree in Audio-Visual Technology, Media Production, IT, or a related field, or equivalent experience.
• 2–3 years of experience supporting AV systems and live events.
• Experience with Zoom, Google Meet, Riverside, and Goldcast.
• Experience with video production switchers and digital audio consoles.
• Strong problem-solving and troubleshooting skills, including diagnosing and resolving complex technical issues.
• Excellent communication skills for working with technical and non-technical stakeholders.

Nice to have

• CTS certification or an equivalent audiovisual technology certification.

Culture & Benefits

• Collaborative, transparent, inclusive, and action-oriented work environment.
• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Family services, fertility benefits, and equal paid parental leave.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.

Hiring process

• AI-assisted tools may analyze application materials and support interview scheduling, recording, and note summarization.
• Recruiting teams remain responsible for hiring decisions; candidates may request an alternative or manual review where applicable.