Staff Product Manager (SaaS)

TL;DR

Staff Product Manager (SaaS): Leading core provisioning and management for sender onboarding with an accent on simplifying user-facing administration and orchestration. Focus on optimizing purchase workflows, enhancing the sender recommender for international growth, and delivering robust auto-scaling mechanisms.

Location: Remote (Must be based in Ontario, British Columbia, or Alberta, Canada)

Salary: $CAD 120,640 - 150,800

Company

Twilio is a cloud communications platform that empowers businesses to craft personalized customer experiences through innovative API-based solutions.

What you will do

• Optimize core purchase workflows, including sender recommendation experiences and exclusive number provisioning.
• Drive platform orchestration to unify the customer journey using intent-based routing and proactive nudges.
• Collaborate with Engineering, Design, and KYC Product Managers to integrate compliance initiatives into the onboarding flow.
• Utilize product analytics and dashboards to monitor funnel health and identify points of friction.
• Manage end-to-end roadmap planning, prioritize features, and align internal stakeholders on product strategy.

Requirements

• Minimum of 6 years of experience in product management within SaaS, IaaS, or PaaS.
• Proven track record of managing complex systems and state-management workflows.
• Strong technical acumen to partner with Engineering on complex system architectures.
• Expertise in data-driven decision making using quantitative data and product analytics.
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• Must be based in Ontario, British Columbia, or Alberta, Canada.

Nice to have

• Experience building PLG workflows for APIs and developer onboarding.
• Background in telecommunications, KYC, or other highly regulated ecosystems.

Culture & Benefits

• Remote-first work environment emphasizing global inclusion and connection.
• Competitive pay, incentive programs, and equity grants.
• Generous time off, including parental and wellness leave.
• Comprehensive healthcare and retirement savings programs.
• Support for volunteering and community donation efforts.