Contracts Administrator (Healthcare)

TL;DR

Contracts Administrator (Healthcare): Managing clinical operations and case management for mental health services with an accent on referral processing and risk management. Focus on coordinating caseload allocations, monitoring client journeys, and ensuring efficient communication between referrers and the clinical team.

Location: Ireland (Virtual-first / Flexible)

Salary: €37,242 - €39,944

Company

hirify.global is a technology-enabled healthcare platform providing digital care solutions to large healthcare organizations globally.

What you will do

• Process incoming referrals and coordinate caseload allocations for Behavioural Health Coaches.
• Manage the end-to-end client journey from intake through discharge using case management systems.
• Perform regular data entry, quality checks, and compile service performance reports using MS Excel.
• Monitor and allocate risks to the Clinical team and coordinate risk assessment calls.
• Handle customer support inquiries via email and phone from both patients and referrers.

Requirements

• Bachelor’s degree, preferably in a mental health-related field.
• Previous administrative support experience or completed professional administrative training.
• Excellent communication, writing, and typing skills.
• Proficiency in using multiple technological tools and adapting to new software quickly.
• Strong attention to detail, time management, and multitasking abilities.
• Must be located in Ireland to be eligible for the role and benefits.

Culture & Benefits

• 23 days annual leave plus birthday and mental health days.
• Comprehensive package including Private Health Care (Irish Life), Pension, Life Insurance, and Income Protection.
• Virtual-first work environment with flexible working options and Summer Fridays.
• Employee Share Purchase Plan (ESPP) and Tuition Assistance Program.
• Free access to Telehealth Services and the Calm App.