Implementation Manager (Procurement)

TL;DR

Implementation Manager (SaaS/Procurement): Managing the end-to-end onboarding process for new customers with an accent on requirements gathering, product configuration, and project management. Focus on ensuring a smooth transition from sales to adoption and delivering high-quality client experiences.

Location: Hybrid (3 days/week in Atlanta, GA office)

Company

hirify.global is a leading provider of purpose-built, cloud-based software helping public sector and government organizations streamline procurement, budgeting, and grants management.

What you will do

• Serve as the primary point of contact for clients during the onboarding process and conduct kickoff meetings.
• Gather business requirements and provide expert guidance on SaaS product configuration to meet unique client needs.
• Manage project scope, timelines, and client communications while evaluating risks and opportunities.
• Customize system settings, workflows, and integrations using out-of-the-box functionality.
• Develop and deliver comprehensive training sessions and maintain implementation documentation and user guides.
• Collaborate with sales, product management, and technical support to ensure a seamless transition to adoption.

Requirements

• Bachelor's degree in Business, Computer Science, Information Systems, or equivalent practical experience.
• 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
• Strong understanding of software implementation processes, methodologies, and best practices.
• Excellent communication and interpersonal skills with the ability to lead workshops.
• Technical aptitude to quickly learn new software and resolve implementation challenges effectively.
• Must be based in or able to work hybrid in Atlanta, Georgia.

Nice to have

• High comfort level with Excel for data preparation and loading.
• Ability to author reports using SSRS or PowerBI.
• Experience with GovTech, CRM, or ERP enterprise software implementations.
• Familiarity with project tracking software like Autotask or Asana.

Culture & Benefits

• Competitive wages with an expected honest 40-hour work week.
• Wellness days: extra days off twice a year to decompress.
• Flexible workday tailored to employee and role requirements.
• Creative and intellectual freedom in a dynamic environment with professional growth opportunities.
• Active Culture and Community Engagement Committees for internal events and local giving back.