Customer Service Representative (Insurance)

TL;DR

Customer Service Representative (Insurance): Handling inbound customer queries and policy changes for a leading insurance provider with an accent on quality service and KPI achievement. Focus on resolving complaints, managing insurance policy updates, and delivering exceptional customer experiences.

Location: Formby, Liverpool, UK. Hybrid working options available.

Salary: £26,938 - £28,609 plus up to £2,000 performance-related bonus

Company

A national leader in specialist insurance with over 40 years of expertise, employing over 1,700 people across the UK.

What you will do

• Manage inbound calls and webchats to handle policy queries and changes.
• Meet and exceed performance goals and KPIs to drive team success.
• Resolve customer complaints using empathy and problem-solving skills.
• Maintain high-quality standards as measured by call audits.
• Act as a brand ambassador, ensuring a VIP experience for all customers.

Requirements

• Strong communication skills for phone and webchat interactions.
• Motivation to hit targets and a goal-oriented mindset.
• Empathy, patience, and high attention to detail.
• Must have at least one year remaining on a Graduate or Post-Study Work visa.
• No visa sponsorship available.

Culture & Benefits

• 35 days’ holiday including bank holidays with buy/sell options.
• Hybrid working options to support work-life balance.
• 24/7 mental health support and free counselling.
• Career development through leadership programs and career fairs.
• Flexible benefits including early access to salary via internal platform.