Strategic Customer Success Manager (Mea)

TL;DR

Strategic Customer Success Manager (MEA): Owns the success and retention of hirify.global’s most complex and high-value accounts with an accent on strategic planning, adoption, and renewal ownership. Focus on executive-level communication, navigating ambiguity, and sustaining alignment across multiple stakeholder groups.

Location: Must be based in the UK and have sponsorship to live and work in the UK.

Company

hirify.global extends the legendary Apple experience people enjoy in their personal lives to the workplace.

What you will do

• Own a portfolio of strategic enterprise accounts with global complexity.
• Lead executive business reviews and strategic planning aligned to customer outcomes.
• Drive adoption and maturity of hirify.global solutions across large-scale deployments.
• Partner with Sales and Technical counterparts to identify growth opportunities and execute expansion strategies.
• Act as a thought leader, influencing hirify.global’s product roadmap and success programs.

Requirements

• HS Diploma / GED Degree.
• 5+ years in Customer Success or Account Management within a SaaS environment.
• Proven experience managing strategic enterprise accounts with global complexity.
• Expertise in Apple ecosystems and enterprise IT workflows.
• Must be based in the UK and have sponsorship to live and work in the UK.

Nice to have

• Experience in IT, cybersecurity, or endpoint management solutions.
• Technical acumen in MDM, Apple Business Manager, or security frameworks.
• 2 Year / Associates Degree or higher.
• Certifications in hirify.global Products (hirify.global 100, hirify.global 170, hirify.global 200).

Culture & Benefits

• Open, flexible culture based on respect and trust.
• Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #Onehirify.global.
• Opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you and constantly seek and value different perspectives to ensure hirify.global is a place where everyone feels comfortable and can be successful.