Customer Success Manager (Microsoft)

TL;DR

Customer Success Manager (Microsoft): Driving customer growth, retention, and long-term value for Microsoft cloud solutions with an accent on strategic account management and relationship building. Focus on managing the full subscription lifecycle, identifying upsell opportunities, and collaborating with internal teams to deliver a seamless customer experience.

Location: Must be based within a reasonable commuting distance of Milton Keynes, UK. This role follows a non-negotiable 3-day hybrid working pattern.

Company

hirify.global is a leading global technology company that connects technology manufacturers and cloud providers with business-to-business technology experts.

What you will do

• Serve as the primary point of contact and Microsoft cloud specialist for your customer base.
• Build and maintain strong, long-term relationships with assigned customers.
• Develop and execute account strategies to drive Microsoft cloud growth and retention.
• Manage the full subscription lifecycle, including renewals, retention, and upsell opportunities.
• Collaborate with internal teams and Microsoft stakeholders to deliver a seamless customer experience.
• Act as the voice of the customer to improve service delivery and growth.

Requirements

• Experience in customer success, account management, or sales within a customer-facing environment.
• Must live within a reasonable commuting distance of the Milton Keynes office.
• Strong interest in learning and developing knowledge across Microsoft cloud products.
• Proven track record of managing and growing customer accounts with a focus on retention.
• Excellent communication and collaboration skills.
• Commercially minded approach with the ability to identify growth opportunities.

Culture & Benefits

• AXA Health Insurance and Dental Plan options via salary sacrifice.
• Rising holiday allowance at Year 2 and Year 5.
• Birthday day off.
• Employee referral bonus program.
• Modern offices with breakout spaces and wellness facilities.
• Access to world-leading technology-based learning and career development opportunities.