Client Success Manager (Managed Services)

TL;DR

Client Success Manager (Managed Services): Driving measurable success outcomes and strategic relationships for clients of a technology solutions provider with an accent on P&L management and service adoption. Focus on optimizing the utilization of Cloud and Cyber Security services, managing account health metrics, and identifying revenue growth opportunities.

Company

hirify.global is a rapidly growing technology solutions provider specializing in Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services.

What you will do

• Build and maintain strategic relationships with key customer stakeholders to address business challenges and desired outcomes.
• Deliver measurable business value by optimizing the adoption of Thrive services across customer environments.
• Partner with internal teams to resolve complex customer issues and manage escalations.
• Oversee onboarding, training, enablement, and advocacy initiatives to promote long-term satisfaction.
• Manage account health and contract performance, including P&L oversight, retention, and NPS/CSAT metrics.
• Identify opportunities to expand revenue, improve lifetime value, and drive successful contract renewals.

Requirements

• 5+ years of experience in customer relationship management, customer success, or Client Delivery Management, preferably within managed services.
• Strong knowledge of business operations, project management, process improvement, and end-to-end change management.
• Solid business and financial acumen, including experience managing account P&L and driving commercial outcomes.
• General understanding of technology, managed services, and IT service management (ITIL/ITSM certification preferred).
• Familiarity with Agile methodology and Lean Six Sigma.
• Proficiency with customer success and service management platforms such as ServiceNow and CustomerGauge.

Culture & Benefits

• "Work hard, play hard" corporate environment.
• Strong emphasis on developing valuable skills and building a long-term career.
• Culture driven by engineering talent and a customer-centric approach.
• Access to guidance and training necessary for professional growth.