Customer Growth Account Manager

TL;DR

Customer Growth Account Manager (SaaS): Driving customer outcomes, renewals, and expansion for a portfolio of enterprise clients with an accent on strategic project management and business value realization. Focus on orchestrating cross-functional collaboration, ensuring product adoption, and leveraging AI tools to optimize account management efficiency.

Location: Must be based in Austin, Texas; role is not eligible for employer-sponsored work visas and requires U.S. work authorization.

Company

hirify.global is a leading provider of software testing and quality engineering solutions that help organizations deliver better products faster.

What you will do

• Own a portfolio of customers, ensuring successful product adoption and achievement of business value.
• Act as a project manager to keep customers aligned with goals, timelines, and deliverables.
• Drive renewals and identify expansion opportunities within existing accounts.
• Engage with stakeholders ranging from technical teams to executive leadership.
• Collaborate with Sales, Professional Services, and Product teams to resolve customer issues.
• Utilize AI and modern tools to improve productivity and account management strategies.

Requirements

• Must be authorized to work in the U.S. without sponsorship.
• Experience in Customer Success, Account Management, or Sales within a SaaS environment.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Experience working with enterprise or mid-market customers.
• Comfort owning commercial conversations, including renewals and expansion.
• Excellent communication skills and ability to drive accountability.

Nice to have

• Experience in quality engineering, DevOps, or test automation.
• Proficiency with Salesforce, Gainsight, or similar CRM/CS tools.
• Proven track record of driving measurable customer outcomes.

Culture & Benefits

• Opportunity to work in a high-impact role within a leading software quality company.
• Collaborative environment working across diverse internal teams.
• Focus on professional growth and leveraging modern AI-driven workflows.
• Equal opportunity workplace committed to diversity and inclusion.