IT Endpoint Support Technician (Healthcare)

TL;DR

IT Endpoint Support Technician (Healthcare): Providing Tier 1 and 2 on-site technical support for end users and endpoint equipment within healthcare facilities with an accent on customer service and issue resolution. Focus on resolving technical incidents, installing hardware, and maintaining endpoint operating systems.

Location: On-site in Pickerington, OH

Company

hirify.global is a comprehensive health system dedicated to providing lifelong wellness and medical care through a belief-based approach to health.

What you will do

• Provide Tier 1 and 2 on-site technical support for users at assigned healthcare facilities.
• Resolve user incidents and service requests, ensuring consistency by leveraging and drafting knowledge-base articles.
• Perform installation and relocation of endpoint equipment as required.
• Collaborate with site technicians to ensure the timely closure of tasks and requests.
• Act as an IT ambassador, building relationships with campus personnel and gathering customer feedback.
• Participate in organization-wide on-call rotations for high-priority endpoint support issues.

Requirements

• High School diploma or GED.
• 1 year of experience in IT support or a CompTIA A+ Certification.
• Basic knowledge of PCs, mobile devices, endpoint operating systems, and peripherals (including printers).
• Working knowledge of information security principles and MS Office applications.
• Ability to communicate effectively with individuals at all levels of the organization.
• Must be physically located and able to work on-site at hirify.global facilities in Pickerington, OH.

Nice to have

• Bachelor’s Degree in Information Technology or a related support field.
• ITIL Foundation certification.
• Microsoft Certified Professional (MCP) certification.
• Knowledge of Service-Now, Microsoft Configuration Manager, and CMDB.
• Prior experience working in a healthcare environment.

Culture & Benefits

• Work in a caring environment that views health as a lifelong partnership.
• Commitment to a culture of continuous learning, growth, and professional achievement.
• Operational focus on High Reliability Organization (HRO) standards for safety, quality, and efficiency.
• Equal opportunity employer ensuring a diverse and inclusive workplace.