Senior Claims Specialist (Logistics)

TL;DR

Senior Claims Specialist (Logistics): Investigating and resolving cargo loss or damage claims across multiple business lines with an accent on complex case management and regulatory compliance. Focus on liability determination, negotiating fair settlements, and coordinating with legal teams to ensure regulatory alignment.

Location: On-site in St. Louis, MO, USA. Must be legally authorized to work in the US on a permanent basis; no visa sponsorship provided.

Company

hirify.global is the parent company of United Van Lines and Mayflower Transit, a respected leader in the moving and logistics industry for over 90 years.

What you will do

• Evaluate, settle, or deny household and non-household goods claims using elevated decision-making authority.
• Lead all activities related to major losses, including the preparation of detailed reports.
• Partner with the Legal department to manage specialty or escalated claims.
• Review claims for compliance with federal regulations, tariffs, and contract provisions.
• Investigate facts and documentation to allocate liability to appropriate parties.
• Support new hire and ongoing claims training for adjusters at all levels.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 2–3 years of relevant professional experience.
• Must be legally authorized to work in the United States on a permanent basis.

Nice to have

• 2+ years of direct experience in a claims adjusting role.
• Experience reviewing documentation, determining liability, and negotiating fair outcomes.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, holidays, and personal leave.
• Life insurance, disability coverage, and employee assistance programs.
• Professional development and growth opportunities.
• Collaborative, team-oriented culture.