Senior Technical Product Manager (AI CRM)

TL;DR

Senior Technical Product Manager (AI CRM): Leading the strategic development and implementation of AI-driven agentic solutions within hirify.global’s Salesforce ecosystem with an accent on optimizing internal workflows for Marketing, Sales, and Customer Success teams. Focus on transforming raw AI capabilities into scalable platform features, gathering requirements from business owners, and driving business value through intelligent automation.

Location: Must be based in the United States

Company

hirify.global is a public benefit corporation and the largest network of independent primary care in the US, dedicated to empowering physicians to deliver better care through value-based models.

What you will do

• Partner with business owners to define the CRM ecosystem vision, priorities, and constraints.
• Optimize user workflows and capabilities by monitoring key metrics and incorporating user feedback.
• Develop detailed user stories and technical specifications for new features with measurable outcomes.
• Collaborate with CRM engineering teams to design, test, and deploy intelligent automation and AI solutions.
• Create and manage short- and long-term product roadmaps that balance value delivery with risk.

Requirements

• 8+ years of product management experience in technology, tech-enabled services, or SaaS.
• Proven track record as a product manager in Salesforce, including Sales, Service, and Marketing Clouds.
• Deep understanding of the software development lifecycle and Agile/Scrum methodologies.
• Ability to translate ambiguous business requirements into high-quality technical specifications and architectural diagrams.
• Must be authorized to work in the United States.

Nice to have

• Experience designing and deploying AI and agentic solutions within the Salesforce ecosystem.
• Familiarity with the end-to-end customer lifecycle and operational friction points.
• Strong organizational and communication skills with a focus on problem-solving.

Culture & Benefits

• Comprehensive health, dental, and vision insurance (paid up to 80% for employees and dependents).
• Robust time-off plan including 21 days of PTO in the first year and 11 paid holidays.
• 12 weeks of paid parental leave and a six-week paid sabbatical after six years.
• 401(k) retirement plan with up to 4% company match.
• Educational assistance and clinical employee reimbursement programs.
• Collaborative, inclusive, and remote-first work culture.