Motor Claims Handler (Insurance)

TL;DR

Motor Claims Handler (Insurance): Managing the intake and processing of insurance claims with an accent on customer service and documentation accuracy. Focus on investigating claim validity, coordinating with stakeholders, and ensuring regulatory compliance.

Location: Onsite in Dublin (Hybrid options available)

Salary: €45,000 / year

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Manage the intake, review, and processing of insurance claims.
• Provide high-quality customer support to claimants, guiding them through the claims process.
• Ensure all claim documentation is complete, accurate, and appropriately filed.
• Support the investigation of claims to determine validity and coverage.
• Liaise with clients, insurers, and other stakeholders to facilitate resolution.
• Adhere to company policies, procedures, and regulatory requirements.

Requirements

• Excellent communication skills and a professional telephone manner.
• Strong customer service ethos.
• Ability to work collaboratively as part of a team.
• Capacity to take full responsibility for your own workload.
• Good planning and organizational skills.
• Strong IT skills; proficiency in Excel is a bonus.

Culture & Benefits

• Professional growth through a leadership training programme and funding for professional qualifications.
• Financial security including a pension (5% employer contribution) and life assurance.
• Comprehensive wellbeing support via a wellbeing centre and a 24/7 confidential helpline (EAP).
• Flexible working arrangements, including hybrid and work-from-home options.
• Generous leave package starting at 25 days holiday, plus enhanced parental pay policies.
• Various perks such as the Cycle to Work scheme, lease car salary sacrifice, and High Street discounts.

Hiring process

• Initial application and CV review.
• Initial phone screening.
• Interview stage.
• Offer and hiring.