Head Of Professional Services

TL;DR

Head Of Professional Services (Management): Leading a team of consultants delivering open source database solutions including design, scalability, performance troubleshooting, and cloud migration. Focus on driving customer success, team development, operational excellence, and profitability in a globally distributed environment.

Location: Remote with team members across Americas including Denver, Mexico City, Milwaukee, Phoenix, Seattle, and Vancouver.

Company

hirify.global provides open source database software, support, and services with a globally dispersed remote workforce and a collaborative culture.

What you will do

• Lead delivery of high-quality, efficient, and profitable professional services ensuring customer satisfaction and retention.
• Empower and engage team members while translating organizational vision into actionable goals.
• Oversee project execution, methodology, and process adherence across the delivery team.
• Create and implement standardized processes and best practices.
• Serve as escalation point for customer issues and maintain key client relationships.
• Collaborate with Sales, Marketing, and Customer Success teams to support business growth and strategy.

Requirements

• Must have 5+ years leading remote consulting teams and managing business operations.
• Experience building and motivating teams with a track record of driving change and retention.
• Strong business acumen including financial understanding and decisiveness.
• Excellent written and verbal communication skills with negotiation experience.
• Experience working cross-functionally on financial planning, metrics, and reporting.
• Familiarity with open source database technologies (MySQL, MongoDB, PostgreSQL, MariaDB) and tools like ServiceNow, Salesforce, and Confluence.

Culture & Benefits

• Fully remote and globally distributed workforce with colleagues in over 50 countries.
• Flexible work hours, paid time off, and support for work-life balance.
• Equipment provided for remote office and connectivity allowances.
• Funds for career development including training, certifications, and conferences.
• Equity incentive plan participation and social responsibility programs.