CX Senior Solution Engineer (CCaaS)

TL;DR

Senior Solution Engineer (CCaaS): Leading technical discovery and design of large-scale CCaaS and Omnichannel solutions with an accent on AI integration and business application orchestration. Focus on architecting conversational AI workflows, delivering high-impact PoCs, and driving adoption of cloud-based CX platforms.

Location: Remote (Dalian, China). No sponsorship is available for this position.

Company

hirify.global is an enterprise software leader providing AI-driven, open cloud architecture for customer experience (CX) management.

What you will do

• Lead technical discovery and design of complex, large-scale CCaaS solutions integrating voice and digital channels.
• Architect solutions using AI/ML services for conversational AI, real-time agent assist, and sentiment analysis.
• Develop and deliver high-impact product demonstrations and Proof of Concepts (PoCs) integrated with CRM, WFO, and ERP systems.
• Act as a technical advisor for customer executives on security, compliance, API integration, and cloud architecture.
• Analyze the CCaaS competitive landscape to effectively position hirify.global's differentiation against competitors.

Requirements

• Minimum 8 years in technical pre-sales or solution architecture, with 5+ years in CCaaS/SaaS/Cloud contact centers.
• Deep experience designing modern cloud contact center reference architectures and microservices.
• Ability to integrate conversational AI solutions (bots, NLP) into customer journeys.
• Strong understanding of RESTful APIs, Webhooks, and CPaaS concepts.
• Language proficiency: English, Chinese, and Korean are required.
• Must be based in China (no sponsorship available).

Nice to have

• Familiarity with heritage hirify.global on-premise portfolio (Aura, Elite).
• Basic scripting skills in JavaScript or Python for rapid prototyping.
• Cloud certifications (AWS, Azure) or specialized CCaaS vendor certifications.

Culture & Benefits

• Virtual work arrangement supporting flexibility.
• Collaborative community that values individual contributions and professional growth.
• Opportunity to drive AI-driven transformation in the global enterprise CX landscape.