2nd Line Engineer (Azure)

TL;DR

2nd Line Engineer (Azure/Infrastructure): Providing advanced technical support across infrastructure and cloud environments with an accent on server administration and cloud services. Focus on diagnosing complex technical issues, resolving escalated incidents, and mentoring junior support staff.

Company

hirify.global is a global recruitment and staffing consultancy specializing in technology and finance.

What you will do

• Own and resolve escalated tickets within agreed SLAs.
• Diagnose complex technical issues across infrastructure, desktops, and cloud services.
• Serve as an escalation point for 1st Line Engineers and junior team members.
• Collaborate with 3rd Line teams and external suppliers to resolve high-priority issues.
• Mentor junior staff and contribute to internal knowledge bases and documentation.
• Identify recurring issues and suggest improvements to systems and processes.

Requirements

• Proven experience in a 2nd Line or IT Support role.
• Strong knowledge of Windows Server, networking, and infrastructure environments.
• Experience with Microsoft 365, Exchange Online, and Azure cloud platforms.
• Understanding of firewall, security, and antivirus technologies.
• Experience supporting desktop environments and end users.

Nice to have

• Azure certifications (e.g., AZ-104, AZ-500).
• Experience with virtualization technologies.
• Knowledge of backup solutions, telephony, or network routing/switching.