Associate III, Sales Support (Order Management)

TL;DR

Associate III, Sales Support (Order Management): Managing order processing and supporting the sales team with an accent on order entry, verification, and account monitoring. Focus on ensuring policy compliance, handling order escalations, and coordinating cross-functional communication.

Location: Taguig City, Philippines. 10 days RTO monthly and willingness to work night shift (Canada time zone)

Company

A leading global technology company driving the IT ecosystem by connecting manufacturers and cloud providers to B2B experts.

What you will do

• Process customer orders efficiently, verifying product availability, pricing, and delivery timelines.
• Validate order details to ensure compliance with company policies and manage order releasing.
• Provide administrative support to inside sales representatives and coordinate with management for escalations.
• Track account activity for assigned customer groups and generate performance and market reports.
• Communicate order status to stakeholders and collaborate cross-functionally with internal teams.

Requirements

• College degree or High School Diploma with at least 3 years of functional experience.
• At least 1 year of experience in Order Management or Customer Service BPO.
• English: Good communication skills required.
• Proficiency in MS Excel, CRM, or Zendesk.
• Background in supply chain or IT distribution industry is a significant advantage.

Culture & Benefits

• Hybrid work model requiring 10 days of office attendance per month.
• Opportunity to work within a global IT distribution environment.