Operations Business Analyst (SaaS)

TL;DR

Operations Business Analyst (SaaS): Translating business needs into scalable operational solutions for the GTM strategy and operations team with an accent on sales process, data, and systems. Focus on mapping GTM workflows, analyzing pipeline health, and improving data integrity within Salesforce.

Location: Hybrid (Ottawa, Canada)

Salary: $65,900.00 - $80,000.00 per year

Company

A global software company providing AI-powered capabilities to help businesses become cyber resilient.

What you will do

• Partner with GTM stakeholders to elicit and document business requirements for process and system enhancements.
• Map current-state GTM workflows and define future-state processes to eliminate bottlenecks.
• Analyze sales, product, and customer performance data to build reports and dashboards in Salesforce and Excel.
• Maintain data hygiene and governance standards across the Salesforce CRM.
• Act as a liaison between GTM Operations, IT, Finance, and Sales leadership to communicate findings.
• Support Salesforce configuration projects and operational reviews through clear documentation and process guides.

Requirements

• 4–6 years of experience in Sales, Revenue, or GTM Operations, or Business Analysis within a B2B SaaS environment.
• Demonstrated expertise in business requirements gathering, process documentation, and workflow analysis.
• Strong Salesforce CRM proficiency, including building reports and dashboards.
• Solid understanding of GTM concepts: pipeline management, lead lifecycle, forecasting, and funnel metrics.
• Strong analytical thinking and ability to present actionable recommendations to senior leadership.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance for employees and their families.
• Generous PTO, observed holidays, and 2 paid volunteer days per year.
• Company-contribution pension plan and Employee Stock Purchase Program.
• Investment in growth through N-ablite Learning and discounted gym access.
• Engaging company culture with fundraising and giving opportunities.