Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing product support for financial software applications used in regulatory banking, risk, and tax with an accent on business and functional troubleshooting. Focus on resolving data discrepancies, analyzing reporting logic, and ensuring 24/7 global service continuity via a Follow the Sun model.

Company

hirify.global is a leading international provider of regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech) for financial services.

What you will do

• Act as the primary contact for clients, resolving inquiries regarding business rules, configurations, and report outputs.
• Troubleshoot data discrepancies and reporting logic using internal tools, logs, and configuration reviews.
• Coordinate with technical and product teams to ensure thorough resolution of complex client issues.
• Participate in a rotating on-call schedule to maintain 24/7 global service continuity via the Follow the Sun model.
• Collaborate on enhancing support processes and creating internal knowledge base content and client documentation.

Requirements

• Bachelor’s or Master’s degree in Finance, Economics, Business, IT, or a related field.
• 0-2 years of experience in customer service, business analysis, or financial software support.
• Strong analytical and problem-solving skills with high attention to detail.
• Basic technical troubleshooting skills, including the ability to perform SQL queries and review logs.
• Excellent English (C1) and strong German language proficiency.

Nice to have

• Exposure to Java-based applications and cloud frameworks (AWS, Kubernetes).
• Experience with ticketing systems like Jira or Zendesk.
• Knowledge of Agile methodologies (Scrum).

Culture & Benefits

• Opportunities for growth through comprehensive technical and functional training and mentorship.
• Global internal mobility initiatives to support international career development.
• Inclusive and transparent corporate culture with frequent team events and a commitment to diversity.
• Agile work environment within a global market leader in the RegTech space.