Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Acting as the first point of contact for customer inquiries during APAC business hours with an accent on API troubleshooting, onboarding, and billing resolution. Focus on escalating complex technical issues to engineering, improving documentation, and fostering the developer community.

Location: Must be based in the APAC region to provide support coverage during business hours.

Company

hirify.global is a next-generation market data provider that powers major finance and fintech institutions by offering a usage-based pricing model.

What you will do

• Serve as the primary contact for customer support inquiries regarding API usage, authentication, and integration.
• Maintain accurate ticket status and provide clear reproduction steps when escalating issues to L2/L3 support or engineering.
• Identify recurring customer questions to improve internal documentation, FAQs, and onboarding materials.
• Create technical content such as tutorials and how-to guides to assist developers.
• Engage with and grow online developer communities on platforms like Slack and Reddit.

Requirements

• Must be based in the APAC region for business hours coverage.
• At least 2 years of experience in technical support, QA, or engineering.
• Working proficiency in Python.
• Strong technical communication skills.
• Familiarity with financial trading or market data is strongly preferred.

Nice to have

• Experience with troubleshooting tools like Wireshark, tcpdump, or SQL.
• Knowledge of observability tools such as Grafana, Prometheus, or Sentry.
• DevRel experience including community management or technical content creation.
• Previous experience working at an early-stage startup.

Culture & Benefits

• Opportunity to work with a team experienced at leading quantitative firms.
• Direct impact on the developer experience for a rapidly growing fintech platform.
• Collaborative environment focused on technical excellence and clear communication.