Customer Care Onboarding Specialist (Fintech)

TL;DR

Customer Care Onboarding Specialist (Fintech): Guiding Dutch and Flemish customers through the account opening process to ensure a seamless onboarding experience with an accent on technical support and customer feedback collection. Focus on optimizing internal processes and maintaining high customer satisfaction during hirify.global's expansion into the Netherlands and Belgium.

Location: Hybrid in Paris or Barcelona

Company

hirify.global is a leading European finance workspace providing banking and financial tools for SMEs.

What you will do

• Provide technical support to Dutch customers via email and phone to guide them through account opening.
• Collect and relay customer feedback to the product team to maintain high satisfaction levels.
• Optimize internal processes by updating FAQs, dashboards, and macros.
• Identify system anomalies and develop new problem-solving approaches.
• Act as a brand ambassador to ensure a smooth onboarding experience.

Requirements

• Up to one year of experience in customer support or client-facing roles.
• Native or near-native proficiency in Dutch and Flemish.
• Fluent English communication skills.
• Strong multitasking abilities and keen attention to detail.
• Must be based in or able to work from Paris or Barcelona.

Culture & Benefits

• Opportunity to be part of a fast-paced expansion into new European markets.
• Collaborative environment focusing on communication and continuous improvement.
• Hands-on experience with industry-standard tools like Zendesk and Notion.
• High level of autonomy and responsibility from day one.

Hiring process

• The total candidate journey lasts approximately 20 working days.