Technical Support Specialist (Fintech)

TL;DR

Technical Support Specialist (Fintech): Providing technical assistance for Open Banking integration processes with an accent on troubleshooting client-server architecture and analyzing system logs. Focus on maintaining integration documentation, performing quality control, and ensuring seamless system operation for merchant partners.

Company

hirify.global is a fintech company building seamless Open Banking solutions to make online payments smarter, faster, and safer.

What you will do

• Support clients during the integration process with hirify.global functionality.
• Perform quality control and testing of new and existing integrations.
• Maintain and update the integration FAQ and technical documentation.
• Monitor and support daily system operations.
• Investigate and troubleshoot technical issues using logs and database queries.

Requirements

• 2+ years of experience in technical support.
• Fluent Russian and English (B2 or higher).
• Strong knowledge of HTTP and client-server architecture.
• Proficiency in SQL and NoSQL databases.
• Ability to investigate and troubleshoot problems using logs.

Nice to have

• Experience with Postman, Kibana, Azure, or .NET.
• Familiarity with Git and ticketing systems like Jira or Freshdesk.
• Experience with Datadog.

Culture & Benefits

• Budget for professional development, training, and certifications.
• Hardware provided with a home office setup budget.
• Wellbeing budget for fitness, mental health, or other personal activities.
• Flexible time off to ensure work-life balance.
• Strong team culture with virtual hangouts and local meet-ups.

Hiring process

• CV review followed by a 30-minute screening call with HR.
• Technical interview with the Technical Support Team Lead.
• Final conversation with the HR Director and CPO.