Technical Support Specialist (Fintech)

Location: Fully remote from the Cyprus, Riga, Vilnius, or Warsaw hubs

Company

hirify.global builds Open Banking solutions that enable faster, safer payments from customers to merchants' bank accounts.

What you will do

• Support company clients during integration with hirify.global's functionality.
• Perform integration quality control and testing.
• Maintain the integration FAQ and assist with integration documentation.
• Support system operation and investigate technical issues.

Requirements

• 2+ years of experience in technical support.
• Knowledge of HTTP and client-server architecture.
• Ability to investigate and troubleshoot issues using logs.
• Knowledge of SQL and NoSQL databases.
• Fluent Russian and English at B2 level or higher.

Nice to have

• Knowledge of Postman, Kibana, Azure, or Microsoft .NET.
• Experience with Git, ticketing systems such as Jira or Freshdesk, and Datadog.

Culture & Benefits

• Fully remote work with virtual activities, local meet-ups, and company-wide events.
• Training, course, and certification coverage.
• Company-provided hardware and a home-office setup budget.
• Plenty of time off and a dedicated wellbeing budget.

Hiring process

• CV review followed by a 30-minute HR screening call.
• Interview with the Technical Support Team Lead.
• Final conversation with the HR Director and CPO, followed by an offer if successful.