Customer Success Manager (DACH)

TL;DR

Customer Success Manager (SaaS): Strategically developing existing accounts and building long-term business relationships for a B2B integration provider with an accent on up-selling and cross-selling opportunities. Focus on navigating complex customer escalations, aligning internal stakeholders, and optimizing client value from EDI and e-invoicing solutions.

Location: Remote from designated countries in Europe (Austria, Croatia, France, Germany, Hungary, Italy, Portugal, Spain, UK)

Company

hirify.global is a leading provider of B2B integration, specializing in electronic data interchange (EDI), Web EDI, and e-invoicing.

What you will do

• Develop existing accounts strategically to drive company value and build long-term relationships.
• Manage a dedicated client portfolio to ensure customers maximize the value of the solution.
• Collaborate with Account Managers to ensure seamless transition of qualified opportunities.
• Gather and communicate customer feedback to drive product and service improvements.
• Navigate complex customer escalations and align internal stakeholders to provide solutions.
• Execute sales campaigns in close cooperation with the marketing team.

Requirements

• Experience in B2B SaaS sales.
• German language skills at native or C2 level.
• Fluent English skills.
• Experience working with a portfolio of existing customers.
• Proven experience with cross-selling and up-selling.
• Must be based in one of the designated European countries.

Nice to have

• Experience selling EDI, e-invoicing, or ERP solutions.

Culture & Benefits

• Remote-first culture allowing work from designated countries.
• Flexible working hours to suit personal schedules and priorities.
• Annual personal development budget for conferences, courses, or coaching.
• Home office allowance for creating a personalized workspace.
• Regular team events, trips, and EU workations (up to 90 days per year).
• Wellbeing support, including mental health resources and employee assistance programs.