Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the post-sales lifecycle for complex e-commerce and pricing accounts with an accent on strategic growth, retention, and stakeholder management. Focus on translating pricing data into business impact and coordinating across product teams to resolve technical blockers.

Location: Hybrid (Prague). Must be based in Prague (3 days office, 2 days home).

Company

hirify.global is a leading digital intelligence platform that revolutionizes how businesses interact with the digital world through advanced e-commerce and pricing intelligence.

What you will do

• Manage the full post-sales lifecycle for enterprise accounts, including onboarding, adoption, health management, and renewals.
• Establish and maintain deep, value-driven relationships from operational users to executive sponsors.
• Develop strategic account plans and lead Business Reviews to demonstrate ROI and identify upsell/cross-sell opportunities.
• Serve as the primary internal customer advocate, coordinating with Product, Support, and Development teams to resolve issues.
• Manage technical communications regarding data integrations, crawling, and APIs to maintain customer trust.
• Identify early churn signals and take targeted action to protect retention while maintaining CRM hygiene in Salesforce.

Requirements

• Experience in Customer Success or Account Management within a SaaS or data/analytics company.
• Background in the CPG and/or retail industry.
• Proven experience managing complex enterprise accounts with demonstrable retention and revenue growth results.
• Hands-on commercial track record in owning renewals, forecasting, negotiation, and closing.
• Solid understanding of the e-commerce landscape and how pricing data is consumed.
• German language proficiency is a must for this position.

Culture & Benefits

• Hybrid work model with a modern office in Prague's DOCK IN area.
• Top-tier hardware provided, including MacBook Pro M3 and standing desks.
• Generous time off: 5 weeks of vacation, birthday day off, and 3 sick days.
• Equity options to share in the company's success.
• Dynamic team culture with regular events, baking Thursdays, and happy hours.
• Professional growth opportunities via leadership paths, coaching, and learning programs.