Senior Enterprise Engagement Manager (AI)

TL;DR

Senior Enterprise Engagement Manager (AI): Driving customer success, value realization, and long-term growth for enterprise clients using agentic AI solutions with an accent on strategic advisory and account expansion. Focus on guiding organizations through complex AI-driven digital transformation, managing cross-functional implementations, and translating product capabilities into measurable business impact.

Location: London Office (Hybrid)

Company

hirify.global is a leading enterprise-grade conversational AI platform helping global brands automate customer interactions with agentic AI.

What you will do

• Own the end-to-end customer journey post-sale to ensure successful adoption and long-term value realization.
• Act as a trusted strategic advisor to enterprise stakeholders, guiding them through AI-driven transformation.
• Identify and drive expansion opportunities by developing growth plans across new use cases and initiatives.
• Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Translate product data and capabilities into clear business impact through reporting and executive storytelling.
• Align technical and business stakeholders to ensure clarity and accountability throughout the customer lifecycle.

Requirements

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments.
• Proven track record of driving strategic value and supporting digital transformation in complex organizations.
• Strong project and stakeholder management skills with a focus on execution and outcomes.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Native or bilingual English proficiency.
• Technical curiosity regarding AI, automation, and customer experience.

Culture & Benefits

• Work at the forefront of agentic AI in a fast-evolving category.
• High-intensity environment with fast execution and direct feedback.
• Opportunity to contribute meaningfully to global enterprise-grade solutions.
• Collaborative culture focused on ownership, accountability, and raising standards.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.
• Technical interview(s).
• Bar Raiser assessment.