4 дня назад
IT Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Engineer (Microsoft 365/Intune): Supporting employees across a global hybrid organization by deploying Windows and macOS devices, resolving end-user issues, and managing accounts, permissions, and endpoint access with an accent on Microsoft 365, Intune, Entra ID, and endpoint security. Focus on troubleshooting identity, VPN, networking, and workplace technology issues, maintaining accurate IT assets, and documenting reliable support procedures.
Location: Remote, Ramat Gan, Tel Aviv District, Israel
Company
Security is a cloud-native cybersecurity company protecting applications across containers, Kubernetes, serverless, and cloud environments.
What you will do
- Prepare, configure, and deploy Windows and macOS laptops for new employees.
- Support employee onboarding, offboarding, and first-line hardware and software troubleshooting.
- Manage Microsoft 365, Entra ID, user accounts, permissions, application access, MFA, and VPN requests.
- Enroll and manage devices through Microsoft Intune or similar endpoint management platforms.
- Track incidents and service requests, maintain IT asset inventory, and document technical procedures.
- Escalate infrastructure, cloud, networking, and security issues while maintaining a reliable employee IT environment.
Requirements
- 2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role.
- Hands-on experience supporting Windows and macOS, configuring laptops, installing software, and troubleshooting end-user issues.
- Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
- Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, endpoint security, antivirus solutions, software updates, and device management.
- Strong customer-service and communication skills in English, with the ability to prioritize multiple requests.
Nice to have
- Experience with Microsoft Intune, Entra ID, Active Directory, or ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice.
- Experience with CrowdStrike, Cato Networks, or similar security solutions.
- Basic PowerShell or scripting experience.
- CompTIA A+, Network+, Microsoft Fundamentals, or equivalent certification.
Culture & Benefits
- Work with modern enterprise technologies in a cloud-first environment.
- Gain hands-on experience with Microsoft 365, Intune, identity management, and endpoint security.
- Learn from IT, Security, and Engineering professionals in a global cybersecurity organization.
- Contribute to keeping employees productive, connected, and secure.
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