Technical Account Manager V (IGaming)

TL;DR

Technical Account Manager V (IGaming): Serving as the primary technical point of accountability for enterprise customers to ensure system stability and value realization with an accent on orchestration, escalation management, and strategic technical advisory. Focus on aligning internal engineering and support teams with customer business goals and managing complex multi-site environments.

Location: Las Vegas, NV, US

Salary: $125,150 – $153,000 USD

Company

hirify.global is a global leader in gaming, delivering thrilling and responsible entertainment experiences across more than 100 jurisdictions worldwide.

What you will do

• Act as the senior technical authority and primary liaison for strategic, high-risk, or enterprise customer accounts.
• Orchestrate resolution of systemic technical issues and manage escalations across internal Support, Engineering, and Product teams.
• Lead recurring technical reviews to identify degradation trends, systemic risks, and stability improvement opportunities.
• Align customer technical roadmaps with platform evolution and prepare customers for upgrades and patches.
• Mentor Level 3–4 TAMs and establish best practices for engagement and escalation management.
• Drive structured feedback into Product Management to influence roadmap discussions based on customer impact.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Significant experience in customer-facing technical roles such as TAM, SE, or Systems Engineering.
• Deep understanding of enterprise software, infrastructure, and IT operations.
• Proven experience managing large-scale, complex multi-site or enterprise-scale customer environments.
• Must be based in Las Vegas, NV, US.
• Strong executive communication, organizational, and leadership skills.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) savings plan with company contributions.
• Paid time off, life and disability coverage.
• Tuition reimbursement and various wellness programs.
• Inclusive environment focused on collaboration, accountability, and ownership.