Maintenance Sales Manager (SaaS)

TL;DR

Maintenance Sales Manager (SaaS): Managing the retention of the customer base and negotiating contract renewals to ensure revenue growth and stability with an accent on SaaS billing models and financial analysis. Focus on negotiating terms with senior stakeholders (CEOs, CTOs, CFOs) and collaborating with cross-functional teams to mitigate risk.

Location: Manila, Philippines

Company

hirify.global is a NASDAQ-listed innovation powerhouse specializing in AI, cloud, and digital software for customer experience, financial crime prevention, and public safety.

What you will do

• Manage the retention of assigned customers through contract negotiation and renewal processes.
• Negotiate contract terms and pricing to maintain and increase revenue.
• Prepare and analyze financial reports and contractual documents for internal and external stakeholders.
• Collaborate with Technical Account Managers (TAMs), Account Executives (AEs), and finance teams to align on retention goals.
• Track and report renewal metrics and revenue growth using Salesforce and Excel.
• Identify risk areas and develop mitigation strategies to prevent customer churn.

Requirements

• Bachelor’s degree in IT, Business Administration, or a related field.
• 4+ years of experience in contract negotiation.
• 4+ years of experience in contact center or service delivery.
• Proven experience with SaaS billing models.
• Ability to communicate effectively with senior stakeholders including CEOs, CTOs, and CFOs.
• Proficiency in Microsoft Office (PowerPoint, Excel) and Salesforce.

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• Previous experience in Account Management or Sales.

Culture & Benefits

• Opportunity to work at a market-leading global company with over 8,500 employees.
• Environment that encourages challenging limits and high standards of execution.
• Commitment to equal opportunity employment and diversity.