Enterprise Sales Support Specialist (IT)

TL;DR

Enterprise Sales Support Specialist (IT): Supporting the Enterprise Account Manager team by managing quote requests, reporting, and customer annuity business with an accent on white-glove service and relationship management. Focus on improving customer retention, managing complex contracts, and transitioning into an account manager role.

Location: Must be based in Toronto, ON, CA

Company

A software-focused IT solutions and services provider that helps organizations migrate to the cloud and build innovative workplaces.

What you will do

• Partner with Enterprise Account Managers and Account Executives to support strategic customers.
• Research and fulfill quote requests, provide reporting, and manage customer annuity business.
• Collaborate with partners and vendors to secure best pricing, product availability, and alternative solutions.
• Perform complex contract management and facilitate interactions between customers and manufacturers.
• Identify opportunities to expand vendor offerings within strategic client accounts.
• Provide post-sales support and assist with project-based activities like equipment forecasting.

Requirements

• 2+ years of experience in customer service.
• 2+ years of experience in sales.
• Proficiency in MS Office tools (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication, problem-solving, and organizational skills.
• Ability to work effectively in a fast-paced sales environment.
• Location: Must be based in Toronto, ON, CA

Nice to have

• Experience using Enterprise reporting tools such as Oracle/BI.
• Proficiency in Salesforce.
• High school diploma or equivalent.

Culture & Benefits

• Award-winning workplace recognized as a Great Place to Work for 20 consecutive years.
• Inclusive culture focused on diversity, belonging, and authenticity.
• Flexibility to plan workdays in a way that suits you best.
• Competitive benefits and perks available starting on day one.
• Support for career development and advancement opportunities.