Head of Global Renewals (AI)

Location: San Francisco, CA or New York City, NY. Hybrid policy: staff are expected to work from one of the offices at least 25% of the time.

Annual compensation: $200,000–$320,000 USD, including base salary and target sales compensation where applicable.

Company

An AI company developing reliable, interpretable, and steerable systems designed to be safe and beneficial for users and society.

What you will do

• Build, hire, develop, and retain a team of Renewals Managers while defining coverage, performance standards, and team culture.
• Own renewal bookings, gross and net retention, on-time renewals, forecast accuracy, and pipeline health.
• Establish scalable renewal playbooks, stage definitions, qualification criteria, and operating processes for consumption-based revenue.
• Lead weekly and monthly forecasting using usage data and customer health signals to identify and mitigate churn or contraction risk.
• Partner with Sales and Customer Success to convert adoption into expanded commitments and lead executive-level renewal conversations for strategic accounts.
• Collaborate with Deal Desk, Finance, and Strategy & Operations on pricing, approvals, forecasting, and field alignment while using data, automation, and Claude to improve processes.

Requirements

• 8–12+ years of experience in SaaS, PaaS, or consumption-led businesses, with significant exposure to renewals, retention, sales, or customer success.
• 3–5+ years of people management experience leading renewals, retention, or commercial teams.
• Proven success owning and exceeding renewal and retention targets in complex enterprise deal cycles.
• Excellent forecasting and pipeline management skills with an evidence-based approach to performance predictions.
• Ability to influence Sales, Finance, Deal Desk, and Customer Success stakeholders at all levels.
• Bachelor’s degree or an equivalent combination of education, training, and relevant experience.

Nice to have

• Experience with consumption-based or usage-based pricing models.
• Background in data, AI, cloud, or developer-platform businesses.
• Experience building a renewals or retention function from the ground up.
• Experience operating across multiple regions and markets.
• Passion for AI and alignment with beneficial AI development.

Culture & Benefits

• Collaborative environment focused on a small number of large-scale AI research efforts.
• Competitive compensation and benefits with optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours and office-based collaboration.
• Visa sponsorship is available, with reasonable efforts and immigration-lawyer support for eligible offers.