Associate Customer Support Analyst (EdTech)

TL;DR

Associate Customer Support Analyst (EdTech): Providing high-quality support to teachers, students, and parents while ensuring successful software adoption with an accent on product expertise and technical troubleshooting. Focus on analyzing software issues, creating detailed bug reports, and collaborating with internal product teams to improve user experience.

Location: Must be based in the Raleigh, NC area (Onsite)

Company

hirify.global is the largest EdTech company in the United States, dedicated to creating innovative learning products that impact millions of students and educators globally.

What you will do

• Develop and maintain deep expertise in all software products.
• Provide ongoing support to customers via chat, phone, and email.
• Identify customer needs and guide them through best practices for software use.
• Troubleshoot technical issues and provide expert solutions or workarounds.
• Analyze and replicate software issues to assist in creating bug reports.
• Gather customer feedback and feature requests for internal stakeholders.

Requirements

• BA/BS degree required.
• Must be able to work onsite in the Raleigh, NC office.
• Strong written and oral communication skills.
• Exceptional critical thinking, research, and problem-solving abilities.
• Ability to prioritize tasks and work efficiently in a team environment.
• Detail-oriented and highly organized approach to work.

Nice to have

• Previous experience in a customer-facing corporate role.
• Teaching or tutoring experience.

Culture & Benefits

• Collaborative work environment that fosters the open exchange of ideas.
• Mission-driven culture focused on making a positive difference in education.
• Commitment to diversity, equity, and inclusion in the workplace.
• Opportunity to work on products used by millions of learners.