Senior Account Manager (Healthtech)

TL;DR

Senior Account Manager (Healthtech): Managing post-sale success and satisfaction for Tier 1 clients within the pharmacy benefit management sector with an accent on relationship building, risk mitigation, and strategic business alignment. Focus on orchestrating cross-functional teams, resolving complex client escalations, and mentoring junior team members to ensure long-term retention and client satisfaction.

Location: Must be based in the United States

Company

hirify.global is a venture-backed health-tech company dedicated to transforming the pharmacy benefit management sector through innovative technology and cost-saving solutions.

What you will do

• Ensure customer satisfaction and retention for a complex portfolio of Tier 1 clients.
• Build and maintain trusting relationships with client contacts ranging from operational staff to C-suite leadership.
• Apply cross-functional project management to drive resolution for escalated client issues.
• Identify product gaps through business impact assessments and manage client expectations.
• Mentor new and existing Account Managers on best practices and QBR presentations.
• Collaborate with internal teams to proactively mitigate attrition risks and improve the member experience.

Requirements

• 5+ years of direct account or relationship management experience in the healthcare space.
• Working knowledge of commercial health insurance and pharmacy benefits.
• Strong history of working strategically with diverse and complex clients.
• Executive-level communication and interpersonal skills.
• Proven ability to navigate conflict and foster honest dialogue.
• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance.
• 401(k) Retirement Savings Program.
• Flexible Spending Benefits and commuter benefits.
• Discretionary Paid Time Off and Paid Company Holidays.
• Paid Parental Leave and Employee Assistance Program.
• Professional development and training opportunities.