Dynamic PC Support (Hardware)

TL;DR

Dynamic PC Support (Hardware): Performing repair and troubleshooting of desktops and laptops with an accent on hardware diagnostics and client-side infrastructure support. Focus on delivering timely technical resolutions, maintaining OEM certifications, and ensuring high customer satisfaction through onsite service.

Location: Medford, OR, USA

Salary: $17.00/hr

Company

hirify.global is a global leader in delivering technology infrastructure and professional services to leading technology providers and businesses.

What you will do

• Provide technical support and repair for a variety of client desktops and laptops.
• Perform basic and moderately complex troubleshooting activities for hardware and Desk Side applications.
• Manage and deliver all assigned service calls within established service level agreements (SLAs).
• Maintain asset and inventory control through prompt turnaround of parts and equipment.
• Complete real-time reporting and administrative documentation for all service calls.

Requirements

• Technical school certification or equivalent.
• 0-2 years of relevant experience.
• Valid Driver’s License and reliable transportation with valid registration and insurance.
• Ability to drive to client locations, including long distances and occasional overnight assignments.
• Ability to lift and move computer equipment up to 50 lbs.
• Must own a basic repair tool kit.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Opportunity to work with a global leader in technology services.
• Additional incentives provided for each closed call.
• Structured environment with clear guidelines and professional service standards.