Field Service Engineer (Semiconductor)

TL;DR

Field Service Engineer (Semiconductor): Coordinating and performing customer service, installation, and technical support for scanning acoustic microscopes and non-destructive testing equipment with an accent on motion, mechanical, electrical, and software troubleshooting. Focus on managing customer service queues, performing application studies, and providing expert guidance to ensure equipment reliability and performance at customer sites.

Company

hirify.global is a global precision technology corporation driving innovation in high-performance instruments, sensors, and subsystems for mission-critical industries.

What you will do

• Manage customer service queues and deploy resources to address technical issues.
• Perform on-site equipment installation, training, and ongoing support for global customers.
• Conduct application studies on customer samples and prepare detailed technical reports.
• Troubleshoot complex mechanical, electrical, and software issues in automation equipment.
• Coordinate with the quality team to analyze field failures and implement permanent reliability improvements.
• Manage spare parts inventory and develop support programs for legacy tools.

Requirements

• Degree in a Technical field (Electrical/Mechanical), Applied Sciences, or Engineering.
• 2-10 years of professional field service experience supporting automation or instrumentation capital equipment.
• Strong proficiency in English and Mandarin is required.
• Proven background in equipment automation, specifically motion, electrical, and software interface troubleshooting.
• Strong analytical, leadership, and interpersonal skills with a focus on problem-solving.
• Ability to organize work effectively and meet project deadlines.

Nice to have

• Knowledge of ultrasonic inspection technologies.
• Experience with microelectronics.

Culture & Benefits

• Opportunity to work with cutting-edge semiconductor testing technology.
• Commitment to inclusion and diversity through the We Are More Together vision.
• Global collaborative environment with a focus on professional growth and technical excellence.
• Supportive corporate culture valuing loyalty, belonging, and innovation.