Billing Agent (Travel)

TL;DR

Billing Agent (Travel): Ensuring all customer bookings are invoiced accurately and promptly to support business cashflow with an accent on billing data reconciliation and exception handling. Focus on managing automated invoicing runs, resolving billing discrepancies, and coordinating with internal finance and operations teams.

Location: Hybrid in Manchester, United Kingdom

Company

A global, award-winning Business Travel Company that provides straightforward travel management programs for progressive businesses through technology and customer service.

What you will do

• Load, validate, and reconcile billing data for customer bookings to ensure accurate invoice generation.
• Monitor automated invoicing processes, manage exception queues, and resolve root causes.
• Process manual invoices for transactions not supported by automation.
• Respond to billing queries via Freshdesk, liaising with customers, suppliers, and internal stakeholders.
• Reconcile credit card spend and maintain accurate ledger coding, validating VAT, taxes, and exchange rates.
• Collaborate with Accounts Payable, Finance, and Operations to improve billing workflows.

Requirements

• Experience in billing, accounts receivable, or finance administration.
• Strong numerical accuracy and confidence working with high-volume transactional data.
• Competency in financial systems, billing platforms, CRM tools, and Excel.
• Clear, professional communication skills.
• Must hold a qualification: AAT (Level 2–4), NVQ Level 2 or 3 in Accounting/Finance, a Degree/HND in Finance/Accounting/Business, or a Diploma/Certificate in Bookkeeping.
• Previous experience in a regulated or audit-controlled finance environment.

Culture & Benefits

• Standard working hours: Monday to Friday, 37.5 hours per week.
• Hybrid work model based in Manchester.
• Generous holiday entitlement and a day off for your birthday.
• Hotel and airline discounts for employees.
• Unlimited refer-a-friend bonus of £1000.
• Employee Assistance Programme and Staff Awards.