Sr. Client Success Manager (Healthcare)

TL;DR

Sr. Client Success Manager (Healthcare): Managing client relationships and ensuring the successful delivery of digital healthcare solutions with an accent on account strategy and cross-functional coordination. Focus on optimizing workflows using AI tools, managing the MLR process, and driving revenue growth.

Location: Must be based in the USA (inferred from US-specific benefits and EEO statement)

Company

Medscape, a division of hirify.global, is a leading online destination providing physician portals and mobile applications for healthcare professionals worldwide.

What you will do

• Drive client satisfaction by providing personalized service and proactively addressing customer needs.
• Act as the day-to-day lead for assigned accounts, managing the partnership from sales through to execution and launch.
• Coordinate across departments to ensure project health, conducting asset reviews, kick-off meetings, and quality checks.
• Prepare and share essential client-facing materials, including status updates and contact reports.
• Integrate advanced AI tools (Gemini, Claude, ChatGPT) to automate mundane tasks and streamline operational efficiency.
• Travel to client locations as required to foster relationships and support project delivery.

Requirements

• Minimum of 5 years of experience in Account Management or Client Service.
• Minimum of 5 years of combined experience in digital, agency, and healthcare sectors.
• Bachelor’s degree preferred.
• Must be eligible to work in the US and participate in US-based benefit programs.

Nice to have

• Experience in pharmaceutical/HCP advertising or healthcare.
• Familiarity with the medical/legal/regulatory (MLR) review process.
• Understanding of digital advertising.
• Ability to thrive in a fast-paced, collaborative environment.

Culture & Benefits

• Comprehensive health insurance including medical, dental, and vision coverage.
• 401(k) Retirement Plan with employer matching.
• Paid Time Off, including vacation, sick leave, and flexible holiday days.
• Life and Disability Insurance.
• Employee Assistance Program (EAP) and commuter/transit benefits.
• Culture of innovation encouraging the use of enterprise AI tools for strategic decision-making.