NOC Engineer

TL;DR

NOC Engineer (Network Operations Center): Monitoring and troubleshooting IP and transmission network services across backbone and underlying infrastructure with an accent on incident handling, SLA tracking, and root-cause analysis. Focus on driving time-critical faults to resolution, coordinating with third-party providers, and maintaining structured technical reporting.

Location: null

Salary: null

hirify.global

hirify.global is a tech service provider supporting enterprise clients worldwide with global delivery and engineering operations.

What you will do

• Monitor network health across IP and transmission platforms (including xWDM) and underlying infrastructure (sites and fiber).
• Respond to alarms for service-impacting and potential service-impacting issues, initiating troubleshooting and fault/outage handling.
• Resolve incidents at first line when possible, taking full ownership through restoration and minimizing escalation.
• Coordinate with third-party providers (hardware vendors, field support, network providers) during troubleshooting and major incidents.
• Track SLA commitments, follow up on progress, and coordinate resolution across teams.
• Produce incident documentation, root cause analysis, and outage reports; act as a SPOC during planned maintenance and outages.

Requirements

• 3–5+ years of experience in a Network Operations Center (NOC) or similar environment.
• Strong troubleshooting expertise across IP and/or transmission platforms.
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, and xWDM technologies.
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience.
• Hands-on experience with network monitoring tools, incident handling, and fault management.
• Experience working with Linux/Windows environments and strong communication for internal and external collaboration.

Nice to have

• Scripting experience (Python or Bash).
• Telecom industry background (TELCO).
• Experience configuring or improving NOC monitoring tools.
• Experience working in an international environment.

Culture & Benefits

• Continuous learning and career growth with professional training.
• English/Spanish language classes.
• Comprehensive medical insurance and mental health support.
• Specialized benefits program covering fitness activities, hobbies, pet care, and more.
• Flexible working hours and an inclusive, supportive culture.