TAC Engineer (Networking)

TL;DR

TAC Engineer (Networking): Providing post-sales technical support for datacenter and campus networking products with an accent on troubleshooting hardware and software issues. Focus on resolving customer concerns, recreating network issues in lab environments, and documenting technical problems to improve product quality.

Location: Dublin or Shannon, Ireland

Company

hirify.global is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.

What you will do

• Provide post-sales technical support for Arista Datacenter and Campus products and solutions.
• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns regarding installation, operation, maintenance, and compatibility.
• Troubleshoot hardware equipment and software applications to recommend corrective actions.
• Recreate customer network issues within a dedicated lab environment.
• Document recurring technical issues to support product quality programs and development.

Requirements

• Proficiency with TCP/IP and traditional networking technologies.
• Deep knowledge of protocols: BGP, OSPF, DHCP, IPv4/IPv6, LACP, LLDP, PIM, etc.
• Experience with networking troubleshooting tools such as Wireshark and tcpdump.
• Programming/scripting proficiency in Python, C++, Java, Perl, JavaScript, or shell.
• Ability to navigate Linux OS.
• Knowledge of Containers (Kubernetes, Docker) and SDN networking concepts.
• BS degree in a technical field (CS/Networking majors preferred).

Nice to have

• Relevant industry certifications.
• Prior customer-facing experience.

Culture & Benefits

• Inclusive environment that values diversity of thought and perspective.
• Award-winning engineering team with a strong commitment to excellence.
• Company recognized for excellence in diversity, compensation, and work-life balance.