Senior Technical Account Manager (Fintech)

TL;DR

Senior Technical Account Manager (Fintech): Managing complex, high-value customer accounts for a cloud-based monetization platform with an accent on telco billing domain expertise and strategic technical advisory. Focus on driving measurable outcomes, proactive risk mitigation, and bridging the gap between technical implementation and executive business requirements.

Location: Remote in USA

Company

hirify.global provides a top-ranked, cloud-based monetization platform that enables enterprises to accelerate time to market and grow recurring revenue through subscription- and usage-based offerings.

What you will do

• Act as a trusted advisor to technical and business stakeholders, providing recommendations to improve billing accuracy and operational efficiency.
• Troubleshoot complex, multi-vendor technical problems and drive root-cause fixes.
• Lead technical health reviews and develop documented improvement plans for customers.
• Partner with Customer Success, Engineering, and Product teams to translate customer requirements into product improvements.
• Monitor systems proactively to identify and mitigate risks before they impact customers.
• Translate complex technical concepts into clear business language for executive stakeholders.

Requirements

• Minimum 8 years of professional experience in roles such as technology consultant, business analyst, or technical account manager.
• Demonstrated domain expertise in telco billing for B2B or B2C customers.
• Hands-on experience with complex bill runs, billing cycles, and system integrations.
• Familiarity with REST APIs, webhooks, and enterprise integration patterns.
• Must be based in the USA.
• Excellent communication skills with the ability to engage C-suite and executive audiences.

Nice to have

• Spanish language proficiency.
• Experience with BSS/OSS environments or subscription management platforms.
• Bachelor's degree or equivalent.

Culture & Benefits

• Flexible and collaborative work environment.
• Competitive salaries and benefits package.
• Attractive stock options.
• Opportunities for professional growth in a fast-moving, innovative company.