Digital Business Analyst (AI)

TL;DR

Digital Business Analyst (AI): Gathering and analyzing business requirements to deliver digital products and service improvements with an accent on user stories and functional specifications. Focus on optimizing end-to-end customer journeys and integrating AI-driven tools to enhance productivity and customer experience.

Location: Fully remote, Eligibility to work in the UK is required

Company

hirify.global is an employment agency recruiting on behalf of a client.

What you will do

• Gather and analyze business requirements, translating them into user stories and functional specifications.
• Collaborate with stakeholders and developers to deliver digital products and service improvements.
• Optimize end-to-end customer journeys across digital and contact channels.
• Contribute to the development and integration of AI-driven tools and digital innovation.
• Facilitate workshops to identify opportunities for service and process improvements.

Requirements

• Experience as a Business Analyst within digital delivery or transformation projects.
• Strong experience writing user stories and working within Agile environments.
• Ability to bridge the gap between business teams and technical delivery teams.
• Experience improving digital customer journeys or contact-center services.
• Strong stakeholder engagement and communication skills.
• Eligibility to work in the UK