Delivery Manager

TL;DR

Delivery Manager (Managed Services): Leading continuous delivery and client relationships within a retainer-based model with an accent on operational excellence, team leadership, and quality assurance. Focus on managing cross-squad dependencies, driving sprint cadences, and ensuring high-performance delivery across a portfolio of accounts.

Location: Must be based in or commutable to the Greater London Area, UK, working in UK timezone.

Company

hirify.global is a modern digital agency focused on delivering high-impact outcomes for international brands through agentic delivery and strategic innovation.

What you will do

• Act as the primary operational contact for assigned client accounts, leading ceremonies and reporting.
• Own the delivery plan, including sprint cadence, release schedules, and capacity allocation.
• Manage and coach Scrum Masters to ensure consistent delivery standards and team performance.
• Oversee incident response processes, including triage, communication, and post-incident reviews.
• Manage squad-level P&L, including budget tracking, utilization, and identifying upsell opportunities.
• Lead new client onboarding into the Managed Services model to ensure operational alignment.

Requirements

• 5+ years of experience in delivery or client-facing PM roles within an agency or consultancy.
• Demonstrable experience managing continuous delivery or retainer-based accounts.
• Proven track record of managing Scrum Masters or other delivery practitioners.
• Strong knowledge of agile frameworks (Scrum, Kanban) and release governance.
• Must be based in or commutable to the Greater London Area and aligned to UK timezone.
• Excellent communication skills for senior stakeholder management and business reporting.

Nice to have

• Familiarity with eCommerce platforms like BigCommerce, Shopify, or Magento.
• Experience with Jira, Confluence, and Slack.
• Understanding of QA processes and release governance.
• Experience with AI productivity tools.
• ITIL Foundation or equivalent service management qualification.

Culture & Benefits

• Hybrid work environment with flexibility between remote and office work.
• 24 days of vacation plus 8 bank holidays.
• Vitality benefits package for health and well-being.
• Generous training budgets with a focus on Agentic AI and professional development.
• Inclusive and supportive team culture.