Technical Customer Advisor I (Waste Management)

TL;DR

Technical Customer Advisor I (Waste Management): Leading the customer fulfillment process and providing technical support for chemical grouping and disposal options with an accent on RCRA & DOT regulations. Focus on coordinating the customer service cycle, managing waste approval processes, and ensuring regulatory compliance.

Location: Onsite in Azusa, CA, USA

Salary: $29 - $35 per hour

Company

hirify.global in North America is a leading environmental company specializing in water, waste, and energy management services.

What you will do

• Lead and manage the customer fulfillment process and the end-to-end customer service cycle for assigned branch territories.
• Provide technical guidance on chemical grouping, disposal options, and compliance with RCRA & DOT regulations.
• Create Waste Information Profiles (WIPs) and manage the waste approval process with internal and 3rd party TSDFs.
• Develop detailed work orders and tickets to ensure operations teams have an accurate understanding of the job.
• Review post-shipment processes to resolve discrepancies and ensure TSDF acceptance and accurate invoicing.
• Collaborate with billing and quoting teams to support new service categories and customer invoicing.

Requirements

• Minimum 1 year of experience in a similar field.
• Demonstrable experience in customer service and fulfillment.
• Experience in waste management and disposal.
• High School diploma required; degree in science, mathematics, or business preferred.
• Must be based in or able to work onsite in Azusa, CA, USA.

Culture & Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• Employer-sponsored 401(k) retirement plan.
• Paid time off policies and tuition reimbursement.
• Paid volunteering opportunities.