Senior Technical Account Manager (Adtech)

TL;DR

Senior Technical Account Manager (Adtech): Serving as the bridge between customers and internal teams to deliver technical support and solutions with an accent on troubleshooting, process optimization, and relationship management. Focus on deep-diving into the product to resolve complex technical issues and collaborating with internal teams to enhance customer success.

Location: Must be based in or willing to relocate to Hamburg, Germany (Hybrid: 3 core office days per week).

Company

hirify.global is a SaaS business providing app and game publishers with a comprehensive toolset for managing, analyzing, and automating global marketing growth processes.

What you will do

• Respond promptly to customer inquiries and provide high-quality technical support.
• Troubleshoot issues by deep-diving into the product, APIs, and databases to offer effective solutions.
• Act as a liaison between customers and internal teams to facilitate timely resolution of technical requirements.
• Build and maintain robust, sustainable relationships with key customers and partners.
• Identify and implement process improvements to enhance customer satisfaction and operational efficiency.
• Maintain accurate records of customer interactions and technical resolutions.

Requirements

• Minimum 2 years of professional experience in Customer Support or Account Management.
• Strong technical proficiency with APIs, databases, and logging tools like Kibana.
• Solid SQL knowledge for data analysis and troubleshooting.
• Excellent English communication skills, both written and spoken.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Must be based in or willing to relocate to Hamburg for a hybrid work setup.

Nice to have

• Experience with SaaS or B2B products.
• Knowledge of mobile marketing, tracking, and attribution.
• Strong interest in diving deep into the Adtech industry.

Culture & Benefits

• Hybrid work setup with 3 core office days and flexible working hours.
• 30 vacation days per year plus 3 weeks of remote work.
• Relocation support including visa assistance and a relocation bonus.
• Access to an in-house gym, fitness classes, and mental health support via EAP.
• Regular team events, hackathons, and social gatherings.
• Central office in Hamburg with lake views and high-quality equipment.