Channel Customer Success Manager – German

Location: Remote in Germany; regular travel across the DACH region is required. The role is based in Berlin and includes on-site partner meetings.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Own post-sales relationships for a portfolio of EMEA resellers, VARs, and distributors from onboarding through long-term growth.
• Deliver partner onboarding and enablement through product training, certifications, go-to-market workshops, and sales toolkits.
• Monitor partner health and activity data to identify risks, close adoption gaps, and prevent churn.
• Work with the Channel Account Manager to identify product expansion, upsell, and territory growth opportunities.
• Run QBRs, align on performance and pipeline, and help partners build repeatable hirify.global sales motions.
• Represent partner feedback internally and maintain partner health, activity, and opportunity data in Salesforce.

Requirements

• Experience in a channel-facing post-sales role such as Channel CSM, Partner Success, or Channel Enablement within a SaaS or technology company.
• Strong understanding of indirect channels, including reseller and distributor business models.
• Commercial judgment, strong communication and training skills, and a data-driven, organized approach.
• Fluent English and German required.
• Willingness to travel regularly across the DACH region is required.
• Experience with RMM, MDM, endpoint management, or IT management SaaS is advantageous.

Culture & Benefits

• Remote work in Germany with an international and intercultural workforce.
• Lunch provided at the Berlin office three times per week.
• Corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• Access to a dedicated training platform for professional development.
• Competitive compensation and a collaborative, customer-focused work environment.
• Visa sponsorship is not available for this position.