Channel Customer Success Manager (SaaS)

TL;DR

Channel Customer Success Manager (SaaS): Managing the success and growth of a portfolio of EMEA resellers, VARs, and distributors with an accent on partner enablement, onboarding, and long-term growth. Focus on turning transactional partners into high-performing advocates through structured training, health monitoring, and strategic QBRs.

Location: Berlin, Germany. This position is NOT eligible for Visa sponsorship.

Company

hirify.global unifies IT to simplify work for nearly 40,000 customers in 140+ countries via a Unified IT Operations Platform.

What you will do

• Manage the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors.
• Travel regularly to meet partners on-site to build executive relationships and deepen company presence.
• Drive structured partner onboarding and enablement, including product training and GTM workshops.
• Monitor partner health and activity data to proactively identify risks and prevent churn.
• Collaborate with Channel Account Managers to identify expansion and upsell opportunities.
• Execute regular QBRs with strategic partners to align on performance and joint growth plans.

Requirements

• Proven experience in a channel-facing post-sales role (CSM, Partner Success) within a SaaS or tech company.
• Deep understanding of the indirect channel model, including reseller and distributor operations.
• Fluency in English and German.
• Must be based in Berlin, Germany.
• Willingness to travel regularly across the UK and EMEA.

Nice to have

• Familiarity with the UK channel landscape.
• Background in RMM, MDM, endpoint management, or IT management SaaS.

Culture & Benefits

• Office located in the heart of Berlin, directly at Alexanderplatz.
• Lunch provided by the company 3 times per week at the office.
• Access to a Corporate Benefits Platform with various brand discounts.
• Skill development via a renowned training platform.
• International and intercultural work environment.