Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of high-value customers to drive product adoption, onboarding, and revenue growth through upselling and cross-selling. Focus on building long-term strategic partnerships, analyzing usage data to reduce churn, and acting as a trusted advisor.

Location: Berlin, Germany. This position is NOT eligible for Visa sponsorship.

Company

hirify.global provides a Unified IT Operations Platform delivering endpoint management, autonomous patching, backup, and remote access in a single console.

What you will do

• Manage a portfolio of the largest and most important customers, establishing connections from support agents to CxOs.
• Drive product adoption and reduce churn by analyzing usage data and guiding customers through improvements.
• Identify, qualify, and develop cross-sell and upsell opportunities within your assigned accounts.
• Act as the single point of contact and trusted advisor to ensure customers leverage the solution effectively.
• Utilize Salesforce to document activities and forecast opportunities accurately.

Requirements

• Fluency in Italian and English is required.
• Proven experience as a Customer Success Manager owning a portfolio of accounts.
• Exceptional consultative skills, including active listening and the ability to overcome objections.
• Analytical mindset capable of identifying root causes and developing solutions quickly.
• Must be eligible to work in Germany without visa sponsorship.

Nice to have

• Experience in the SaaS/cloud or IT industry specifically.

Culture & Benefits

• Office located in the heart of Berlin, directly at Alexanderplatz.
• Lunch covered by the company 3 times per week at the office.
• Access to a Corporate Benefits Platform with various brand discounts.
• Professional development via a renowned training platform.
• Collaborative, international, and intercultural work environment.