Junior Customer Care Specialist

TL;DR

Junior Customer Care Specialist: Managing daily user requests and ensuring high-quality customer relationship follow-up with an accent on communication and process optimization. Focus on resolving technical issues, reporting bugs, and proactively suggesting service improvements to enhance the user experience.

Location: Must be based in Berlin, Germany (Hybrid)

Company

hirify.global Group is a European leader in digital content access, providing a comprehensive platform for news, magazines, and educational content across multiple markets.

What you will do

• Handle customer requests via email, phone, and social media.
• Ensure high-quality customer relationship follow-up in line with KPIs.
• Proactively report friction points and bugs to internal teams.
• Contribute to the optimization of support tools and internal processes.
• Suggest continuous improvements to the service experience.

Requirements

• English and German: proficiency in reading, writing, and speaking required.
• Excellent verbal and written communication skills with flawless spelling.
• Strong analytical and summarizing skills with the ability to adapt to new tools.
• Patient, empathetic, and detail-oriented mindset.
• Autonomous worker with strong team spirit and interpersonal skills.

Culture & Benefits

• Hybrid work policy with 2 days remote per week.
• Access to the teale mental health platform for psychological support.
• Unlimited VIP access to all content on the hirify.global platform.
• Four annual office meet-ups to foster international team connection.

Hiring process

• HR interview with a Talent Acquisition Manager.
• Interview with the Customer Care hiring manager.
• Final interview with the CPSO.