Manager, Client Leadership (SaaS)

TL;DR

Manager, Client Leadership (SaaS): Managing strategic relationships with enterprise clients in the Middle East to drive growth and product adoption with an accent on revenue retention, upsell opportunities, and ROI analysis. Focus on building long-term partnerships, delivering data-driven insights, and collaborating cross-functionally to shape the future of video commerce.

Location: Must be based in Egypt or Jordan

Company

hirify.global is a leading AI and video commerce platform that transforms how global brands and retailers engage customers through immersive online experiences.

What you will do

• Act as a strategic business partner for enterprise accounts, managing the entire post-sale customer journey.
• Drive revenue growth by identifying upsell and cross-sell opportunities while actively reducing churn.
• Analyze usage data and customer behavior to provide personalized recommendations and demonstrate ROI.
• Lead regular business reviews and strategic check-ins to deepen client relationships.
• Collaborate with Sales and RevOps to forecast and negotiate renewal terms.
• Collect and synthesize product feedback to support adoption objectives and influence product development.

Requirements

• Must be based in Egypt or Jordan
• Fluent in English and Arabic (reading, writing, presenting)
• 5+ years of enterprise customer success or relationship management experience, preferably in B2B SaaS and e-commerce.
• Proven track record of managing revenue-related KPIs including renewal rates, NRR, and churn.
• Strong analytical skills with proficiency in Excel, Google Sheets, and CRM tools like Salesforce or Gainsight.
• Ability to travel for customer visits as needed.

Nice to have

• Experience in the beauty or apparel verticals.
• Strong technical and product acumen for business intelligence reporting.

Culture & Benefits

• Opportunity to work with a high-growth, well-funded startup backed by SoftBank.
• Collaborative, team-centric environment focused on innovation and impact.
• Exposure to global enterprise brands and retailers.
• Commitment to diversity and inclusive work environment.