Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing a portfolio of marquee enterprise accounts to ensure success and product adoption with an accent on technical guidance, project management, and escalation handling. Focus on driving product adoption, configuring the platform for clients, and bridging the gap between customers and internal product teams.

Location: Hybrid (France or Barcelona Area)

Company

hirify.global is a leading digital experience analytics platform that helps companies understand and optimize customer journeys.

What you will do

• Manage a handful of marquee enterprise accounts to ensure ongoing success and high product adoption.
• Act as an internal champion for customers and a product adoption expert, providing light product education.
• Handle standard escalation management and triage critical issues in coordination with Customer Support.
• Perform project management for large-scale client projects, including scoping and platform configuration.
• Maintain detailed customer account plans, documentation, and distribute regular performance reports.
• Ensure customers follow best practices for platform administration and maintenance.

Requirements

• 5+ years of experience providing customer-facing support to Enterprise Accounts.
• Technical proficiency in JavaScript, HTML, and CSS.
• Bachelor's degree in Computer Science, Information Technology, or equivalent.
• Experience working in a fast-paced SaaS environment.
• Ability to communicate effectively with stakeholders from individual contributors to C-level executives.
• Location: Must be based in France or the Barcelona area.

Nice to have

• Experience with JIRA, Zendesk, and Salesforce.

Culture & Benefits

• Equal opportunity employer with a focus on diversity and inclusion.
• Opportunity to work in a high-growth, fast-paced startup SaaS environment.
• Engagement with marquee global accounts and a collaborative internal team structure.