Product Support Specialist (Fintech)

TL;DR

Product Support Specialist (Fintech): Providing technical and financial advisory for an FP&A platform to help finance teams optimize their reporting and planning with an accent on technical problem solving and financial data analysis. Focus on diagnosing complex data-related issues, guiding users on best practices, and collaborating with Engineering and Product teams to improve the software.

Location: Hybrid in Barcelona, Spain

Company

A leading Business Planning solution for finance teams that automates reporting and simplifies forecasting.

What you will do

• Serve as the primary contact for customers, guiding them on maximizing platform value.
• Provide high-quality support via email and live calls for timely issue resolution.
• Diagnose complex technical and data-related issues within the FP&A software.
• Analyze financial models and datasets to identify root causes and propose solutions.
• Collaborate with Engineering to resolve bugs and with Product to share customer feedback.
• Deliver user guidance and training on best practices and new features.

Requirements

• 2+ years of experience in technical support (SaaS) or FP&A/financial modeling.
• Academic background in Economics, Business, Finance, or Accounting.
• Strong proficiency in Excel.
• Excellent written and verbal communication skills in English and Spanish.
• Strong analytical and problem-solving skills.
• Ability to explain complex technical and financial concepts clearly.

Nice to have

• Proficiency in BI tools.

Culture & Benefits

• Competitive compensation including an equity package.
• Competitive vacation policy and medical insurance.
• L&D budget and access to Meditopia wellbeing platform.
• Language courses for English and Spanish.
• International team environment with a culture of customer obsession and radical candor.